“The Discovery Processes gave us a recognised process to gather solid data to base decisions on and resulted in a pipeline of ideas and in-depth customer knowledge, that did not exist before.

We needed to establish a way to continuously validate new markets, stay relevant and grow with our customers, specifically by anticipating their future needs.

While all three projects we undertook have positive business cases and value, they did have different benefits – one was strategic and would sustain a marketplace, one has significant potential for measurable profitable growth, and the third is an enabling tech platform that will capture new customers in the longer term.”

— Colm McEntee, Product Manager, Automated Solutions - MunichRE